Effective date: 22/01/2026
Last updated: 22/01/2026

AustralianTRT (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose personal information (including health information) when you use australiantrt.com.au (the “Website”), book a consultation, complete an assessment, or otherwise interact with us.

1) Who we are

AustralianTRT is a service that provides information and access to telehealth consultations related to testosterone deficiency and TRT suitability.

Entity: Australian TRT
ABN: [ABN]
Email: privacy@australiantrt.com.au

2) What personal information we collect

We may collect the following types of personal information:

Identity & contact details

  • Full name
  • Date of birth (where required)
  • Email address
  • Phone number
  • State/territory (where relevant)

Health information (sensitive information)

Depending on what you submit or what is required for safe care, this may include:

  • Symptoms and medical history
  • Blood test/pathology results
  • Current medications and supplements
  • Prior TRT history (if applicable)
  • Other relevant health details discussed during consultation

Appointment and service data

  • Booking details
  • Consultation notes (where applicable)
  • Communications between you and our team
  • Service history

Payment information

If you pay for services through our Website or booking system, payment processing may be handled by third-party providers. We generally do not store full payment card details ourselves.

Website and technical information

When you use the Website, we may collect:

  • IP address (or approximate location)
  • Device and browser type
  • Pages viewed and actions taken
  • Cookies and analytics identifiers

3) How we collect personal information

We collect personal information:

  • Directly from you (forms, assessments, booking, uploads, emails)
  • Automatically (cookies, analytics, server logs)
  • From third parties (only where relevant), such as:
    • pathology providers (where you consent or it is required for care)
    • clinicians or clinics involved in your consultation
    • service providers supporting our booking and communications systems

4) Why we collect, use, and disclose information

We collect and use personal information for purposes including:

Providing services and operating the business

  • booking and managing appointments
  • communicating with you about services
  • responding to requests and enquiries
  • providing administrative support

Delivering healthcare-related consultations safely

  • reviewing relevant medical information
  • assessing suitability and risk factors
  • coordinating with clinicians involved in your care
  • supporting appropriate follow-up and monitoring

Quality, improvement, and service integrity

  • improving user experience on the Website
  • maintaining internal records
  • training and service improvement (where appropriate)

Legal and regulatory obligations

  • meeting applicable legal requirements
  • responding to lawful requests
  • handling complaints and disputes

5) Sensitive information / health information

Health information is treated as sensitive information under Australian privacy law.

We only collect and use health information where:

  • you have provided consent, and/or
  • it is necessary to provide the service you request, and/or
  • it is required or authorised by law.

If you choose not to provide certain health information, we may not be able to provide you with an appropriate consultation or recommendation.

6) How we store and protect your information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Security measures may include:

  • access controls and limited staff permissions
  • secure systems and reputable service providers
  • encryption and secure transfer methods where available
  • audit and monitoring practices where appropriate

No online system is 100% secure. You should also take steps to protect your own devices, email accounts, and passwords.

7) Who we share information with (third parties)

We may share personal information only where necessary to provide services, run our business, or comply with the law.

This may include:

Clinicians and healthcare providers

We may share relevant information with AHPRA-registered clinicians and clinic partners involved in delivering your consultation and ongoing care.

Pathology and related service providers

Where applicable, we may share relevant information with pathology providers or medical services to support testing, review, and monitoring.

IT, hosting, booking, and communications providers

We may use third-party providers to support:

  • appointment booking and reminders
  • website hosting and maintenance
  • secure form handling and document uploads
  • email and SMS communications

Professional advisers

We may share information with professional advisers (e.g., accountants, insurers, legal advisers) where necessary.

Legal or safety reasons

We may disclose information where required or authorised by law, including where necessary to prevent or reduce a serious threat to life, health, or safety.

8) Overseas disclosure

Some technology providers we use may store or process data outside Australia (for example, cloud platforms).

Where this occurs, we take reasonable steps to ensure data is handled in a manner consistent with Australian privacy expectations.

9) Data retention

We keep personal information only as long as required for:

  • service delivery and administration
  • appropriate clinical record keeping (where applicable)
  • legal, regulatory, taxation, and insurance obligations

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

10) Your rights and choices

You may request to:

Access your information

You can request access to the personal information we hold about you.

Correct your information

You can request correction of inaccurate, incomplete, or outdated personal information.

Opt out of marketing

If you receive marketing communications, you can unsubscribe at any time.
We may still send essential service messages (e.g., appointment confirmations).

To make a request, contact us using the details in Section 13.

11) Cookies and analytics

We use cookies and similar technologies to:

  • enable core website functionality
  • understand Website usage
  • improve content and performance
  • measure marketing effectiveness

You can manage cookies through your browser settings. Blocking cookies may affect Website functionality.

12) Third-party links

The Website may contain links to third-party websites.

We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before providing personal information.

13) Contact us (Privacy Enquiries)

If you have questions or requests regarding privacy, contact:

Privacy Contact: Privacy Officer
Email: privacy@australiantrt.com.au
Business name: Australian TRT
ABN: [ABN]

14) Complaints

If you believe your privacy has been mishandled, you can contact us and we will respond within a reasonable timeframe.

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

15) Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated “Last updated” date.